Privacy policy

ComfortHaven Lab respects the privacy of our customers and website visitors. We are committed to handling personal information responsibly and maintaining transparency regarding how information is collected, used, and protected.

This Privacy Policy applies to information collected through:

https://www.comforthavenlab.com/

Operated by:

Andrew Elliot Group LLC

1. Information We Collect

When customers browse our website, place orders, or contact us, we may collect:

Personal Information

Including:

Name;
Email address;
Telephone number;
Billing address;
Shipping address;
Customer service communications.

Order Information

Including:

Products purchased;
Order history;
Transaction information;
Delivery details;
Return and refund requests.

Technical Information

We may automatically collect:

IP address;
Browser information;
Device information;
Operating system;
Website interaction data;
Pages visited.

2. How We Use Personal Information

ComfortHaven Lab may use collected information to:

Process orders;
Complete payments;
Deliver products;
Provide customer service;
Respond to inquiries;
Process returns and refunds;
Improve website functionality;
Prevent fraud;
Maintain website security.

3. Payment Information

Payments are processed through secure third-party payment providers.

ComfortHaven Lab does not store complete payment card information on its own systems.

Payment providers may process information according to their own privacy policies.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website performance;
Remember customer preferences;
Analyze website usage;
Support security features;
Enhance shopping experiences.

Customers may manage cookie preferences through browser settings.

5. Information Sharing

ComfortHaven Lab may share limited information with trusted service providers, including:

Payment processors;
Shipping companies;
Website hosting providers;
Technology providers;
Customer support services;
Fraud prevention providers.

Information is shared only when necessary for legitimate business operations.

6. Data Protection

We maintain reasonable safeguards designed to protect personal information from unauthorized access, misuse, or disclosure.

Security measures may include:

Access controls;
Secure technology systems;
Internal procedures;
Monitoring practices.

However, no internet-based system can guarantee absolute security.

7. Kentucky Privacy Considerations

Where applicable, Kentucky privacy requirements provide consumers with certain rights regarding personal data.

The Kentucky Consumer Data Protection Act establishes certain consumer rights concerning personal information, including rights related to access, correction, deletion, and obtaining copies of personal data for applicable businesses.

Privacy-related requests may be submitted to:

[email protected]