Refund policy

At ComfortHaven Lab, we believe that a comfortable home begins with thoughtful details. Our dining accessories, including placemats, coasters, and utensil holders, are designed to bring organization, protection, and style to everyday dining spaces. We carefully select products that help customers create inviting tables where meals, conversations, and memories can be enjoyed.

We understand that online purchases may occasionally not meet expectations. This Return and Refund Policy explains the conditions, procedures, and requirements for returns, replacements, and refunds for purchases made through:

https://www.comforthavenlab.com/

By placing an order with ComfortHaven Lab, you acknowledge and agree to the terms described in this policy.

1. Return Eligibility

Customers may request a return within 30 days from the date of delivery.

To qualify for a return, the following conditions must be met:

  • The product must be unused and in original condition;
  • The item must include original packaging when available;
  • The product must not have stains, tears, scratches, or signs of misuse;
  • The customer must provide proof of purchase;
  • The return request must be submitted within the applicable return period.

Because dining accessories are household products that come into contact with living spaces and dining environments, returned items must be clean, complete, and suitable for resale.

2. Eligible Return Situations

ComfortHaven Lab may accept returns for situations including:

  • The wrong item was shipped;
  • The product arrived damaged;
  • The item has a manufacturing defect;
  • The received product materially differs from the order placed;
  • The customer returns an unused product within the approved return period.

Each return request is reviewed individually to ensure a fair outcome.

3. Non-Returnable Items

Certain items may not qualify for return, including:

  • Products returned after the return period;
  • Items that have been used, washed, stained, or damaged;
  • Products altered by the customer;
  • Items missing important components;
  • Products returned without authorization;
  • Items damaged due to improper care or storage.

For hygiene and quality-control purposes, products that cannot reasonably be restored to new selling condition may not be accepted.

4. Product Appearance and Material Variations

ComfortHaven Lab makes reasonable efforts to display products accurately. However, customers acknowledge that slight differences may occur due to:

  • Screen brightness and color settings;
  • Lighting conditions during photography;
  • Manufacturing variations;
  • Material texture differences.

Minor variations that do not affect product functionality are not considered defects.

5. Damaged or Defective Products

We carefully inspect and package products before shipment. However, damage may occasionally occur during transportation.

If your order arrives damaged or defective, please contact us promptly.

Please include:

  • Order number;
  • Customer name;
  • Description of the issue;
  • Photos of the product;
  • Photos of the packaging if available.

After review, ComfortHaven Lab may provide:

  • A replacement;
  • A refund;
  • Store credit;
  • Another appropriate solution.

6. Incorrect Orders

If you receive a product different from what you ordered, please contact our customer support team.

Please provide:

  • Order confirmation;
  • Product received;
  • Photos of the item.

If the mistake resulted from our fulfillment process, we will work to correct the issue.

7. Return Request Procedure

To request a return:

  1. Contact ComfortHaven Lab;
  2. Provide order details;
  3. Receive return approval instructions;
  4. Send the approved return according to the provided instructions.

Return requests should be submitted to:

Email: [email protected]

Products returned without prior authorization may not be processed.

8. Refund Processing

Once a returned product has been received and inspected, ComfortHaven Lab will notify the customer regarding refund approval.

Approved refunds will be issued to the original payment method.

Refund timing may vary depending on:

  • Payment provider procedures;
  • Banking institutions;
  • Credit card processing times.

ComfortHaven Lab cannot control delays caused by third-party financial institutions.

9. Return Shipping Costs

Customers are generally responsible for return shipping costs when:

  • They change their mind;
  • They purchased the wrong item;
  • They no longer need the product.

ComfortHaven Lab may cover return shipping costs when:

  • The wrong product was sent;
  • The product arrived damaged;
  • The issue resulted from our fulfillment error.

10. Order Cancellation

Cancellation requests must be submitted as soon as possible after purchase.

Because orders may enter processing quickly, cancellation cannot always be guaranteed.

Once an order has been shipped, customers must follow the return procedure described above.

11. Kentucky Consumer Protection Notice

ComfortHaven Lab strives to maintain transparent and fair business practices consistent with applicable Kentucky consumer protection requirements.

Kentucky consumer protection laws generally address unfair, false, misleading, or deceptive trade practices and establish consumer remedies under Kentucky Revised Statutes Chapter 367.

This policy is intended to provide customers with clear information regarding return procedures, refund conditions, and available resolutions.